01 / IMPACT
200 → 37
manual workflow steps
A simpler path to the outcome
Redesigned a client’s day-to-day workflow, removing friction from a complex operational process.
Business analysis · Process improvementRead case study
DUBLIN, IRELAND / ENGLISH + PORTUGUESE
Senior Business Analyst with a delivery leader’s track record.
I turn complex, cross-border change into clear requirements and predictable delivery across banking, telecoms and SaaS.
20+years across technology
3industries, one clear focus
IE ↔ BRcross-border perspective
↗Clarity over complexity.People, process and delivery.
PROOF, NOT PROMISES
Results that tell the story.
A few outcomes from the work: clearer processes, better operational economics and disciplined delivery in regulated environments.
02 / IMPACT
45% lower
maintenance costs
Modernisation with measurable value
Led third-party SaaS migrations that also improved operational efficiency by 30%.
Banking · SaaS migrationRead case study
03 / IMPACT
100%
CCAR pass rate
Control and audit readiness
Coordinated risk reviews and audit-readiness work supporting four consecutive years at a 100% pass rate.
Financial services · GovernanceRead case study
Curiosity is part of the job.A BUSINESS ANALYST’S MINDSET
I make the complicated understandable.
I’m Daniel — a business analysis and delivery professional with a software engineering background and more than 20 years working across Ireland and Brazil.
I enjoy the space between a business problem and a workable solution: listening carefully, asking the right questions, mapping the process, aligning people and turning decisions into delivery that can be measured.
My experience spans banking, telecoms and SaaS. That range helps me connect business goals with technical realities without losing sight of the people who use the outcome.
01Start with the problemUnderstand the need before shaping the solution.
02Make progress visibleClear requirements, ownership and decisions.
03Measure what changedOutcomes matter more than activity.
EXPERIENCE, WITH CONTEXT
A career built across disciplines.
From software engineering to business analysis and delivery leadership, each role adds a different lens to the problem.
May 2023 — Present
Senior Project Manager
Engage Hub
Client-facing delivery for a major Brazilian mobile operator, connecting requirements, integrations and multi-channel customer journeys.
Apr 2022 — May 2023
Technical Project Manager
Verizon Connect
Introduced OKRs across R&D, QA and Infrastructure to make Agile metrics and roadmap conversations more predictable.
Nov 2016 — Mar 2022
Senior Business Analyst
Bank of America Merrill Lynch
SaaS migrations, enterprise risk reviews, audit readiness and hybrid delivery in a regulated banking environment.
Nov 2015 — Nov 2016
Business Analyst · Contract
KBC Bank Ireland
Requirements and release dependencies for a T24 Core Banking implementation; improved sprint cadence by 20%.
Feb 2015 — Jul 2015
Business Analyst · Contract
AIB
Acceptance criteria, requirements gathering and customer journey mapping; contributed to a 12% increase in release velocity.
Aug 2012 — Jan 2015
Head of Development
Blackdog Communications
Telecom platform SaaS migration and vendor renegotiation, including annual savings of more than €125K.
Jul 2011 — May 2012
Software Engineer
CRUATECH
Built and integrated client-facing PSIM solutions.
Mar 2010 — Feb 2011
Operations Coordinator
HGP Telecom
Used Power BI and Microsoft Dynamics to track trends, KPIs and ROI.
2003 — 2009
Early career
Brazil
IT pre-sales, project management, business analysis, software engineering and technical roles across telecoms, media and IT outsourcing.
Dates are intentionally visible so recruiters can follow the progression and context of my experience.
HOW I WORK
Business-first. Delivery-aware.
A practical toolkit for connecting business goals, technology teams and measurable change.
Business analysis
Requirements · Process mapping · BPM · UAT · Acceptance criteria · Journey mapping · Data segmentation
Delivery leadership
Agile · Scrum · Kanban · Waterfall · Hybrid delivery · RAID · PMO governance · Stakeholder management
Systems & data
API integration · CRM · Journey orchestration · SQL · Power BI · Azure DevOps · Jira · Confluence · MS Project
PSM IProfessional Scrum Master IScrum.org · 2022
IADTHigher Diploma, Digital Content CreationIADT · 2023
DBSCertificate in Data AnalyticsDublin Business School · 2021
TOOLS & METHODS
Jira · Confluence · Azure DevOps · SQL · Power BI · MS Project · Microsoft Dynamics · Agile / Scrum / Waterfall
LET’S TALK ABOUT THE WORK
Good outcomes start with a clear conversation.
If you’re hiring for a Senior Business Analyst or a BA-led delivery role in Dublin, I’d be glad to talk about the problem your team needs to solve.
daniel [at] danielpereira [dot] com
↓ Download CV (PDF)
Based in DublinWorking across borders